Shipping Policy - Online Thrift Store Pakistan

Fast & Reliable Delivery Across Pakistan

At Online Thrift Store (OTS), we're committed to getting your favorite pre-loved fashion to you quickly and safely. We've partnered with Post Ex, one of Pakistan's most trusted courier services, to ensure your order reaches you in perfect condition.

Free Shipping on Orders Over Rs. 3,000

We believe quality fashion should be accessible, which is why we offer FREE shipping all over Pakistan on orders above Rs. 3,000. Shop more, save more!

For orders below Rs. 3,000: Standard shipping charges apply (calculated at checkout).

Delivery Coverage

We deliver to every corner of Pakistan, including:

• Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad
• Remote Areas: All smaller cities and towns across Pakistan

How Our Shipping Process Works

Step 1: Order Confirmation

Once you place your order, our customer support team will contact you via Email or SMS within 24 hours to verify your order details, shipping address, and confirm product availability. This ensures complete accuracy before dispatch.

Step 2: Order Processing

After confirmation, your order is sent to our warehouse for careful quality checking and packaging. We take extra care to ensure your items are properly packed to arrive in pristine condition.

Processing Times:

• Cash on Delivery (COD): 1-2 business days
• Online Payment (Bank Transfer/Card): 2-3 business days (depending on payment verification)

Step 3: Shipment via Post Ex

Your order is dispatched through Post Ex courier service with a tracking number sent directly to your phone and email. You can track your parcel every step of the way.

Step 4: Delivery

Your order will be delivered to your doorstep within 5-6 business days from the shipment date.

Delivery Timeline

Note: Delivery times may vary during peak seasons, public holidays, or due to unforeseen circumstances.

Out of Stock Items - What Happens?

We update our inventory in real-time, but occasionally items may sell out between ordering and processing. Here's how we handle it:

For Cash on Delivery (COD) Orders:

If an item is out of stock, we will ship only the available items from your order. You'll only pay for what you receive.

For Prepaid Orders (Online Payment):

If an item is unavailable, our team will contact you to:

• Offer a similar replacement product
• Provide store credit
• Process a full refund

We'll never leave you hanging - you'll always be informed and given options.

Tracking Your Order

Once your order ships, you'll receive:

• Tracking Number via SMS and Email
• Post Ex tracking link to monitor your delivery in real-time
• Estimated delivery date

You can also contact our customer support anytime for order updates.

Shipping Delays

While we strive for timely delivery, sometimes delays happen due to:

• Weather conditions
• Public holidays
• Courier service delays
• Remote location accessibility

We'll always keep you informed. If your shipment is delayed for any reason, our team will notify you immediately via phone or email.

Cash on Delivery (COD) Available

Yes! We offer Cash on Delivery across Pakistan. Pay only when your order arrives at your doorstep. Inspect your items and then make payment - it's that simple.

Contact Us for Shipping Queries

Have questions about your delivery? We're here to help!

📧 Email: help@onlinethriftstore.pk
📱 WhatsApp: +92 311 744 0444
🌐 Website: www.onlinethriftstore.pk

Customer Support Hours: 11:00am to 8:00pm

Important Notes

✓ Please ensure your shipping address and contact number are accurate to avoid delivery delays
✓ Someone must be available at the delivery address to receive the package
✓ We are not responsible for delays caused by incorrect address information
✓ Orders are typically processed Monday to Saturday (excluding public holidays)
✓ Keep your phone accessible - our courier partner may call for delivery confirmation

Shop with confidence at OTS - Online Thrift Store Pakistan
Premium UK Branded Fashion | Fast Shipping | Cash on Delivery