Privacy Policy - Online Thrift Store Pakistan

Your Privacy Matters to Us

At Online Thrift Store (OTS), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.onlinethriftstore.pk and make purchases from our online thrift store.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

1. Personal Information You Provide

When you interact with OTS, we may collect the following personal information:

Account & Order Information:

• Full Name
• Email Address
• Phone Number / WhatsApp Number
• Shipping Address (Street address, City, Province, Postal Code)
• Billing Address (if different from shipping)

Payment Information:

• Payment method selection (Cash on Delivery or Online Payment)
• For online payments: Transaction details (payment is processed by secure third-party payment gateways - we do NOT store credit card details)

Communication Information:

• Messages sent via email, WhatsApp, or contact forms
• Customer service correspondence
• Return/Exchange form submissions
• Product reviews and feedback

2. Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device & Browser Information:

• IP Address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Time zone and location data

Usage Information:

• Pages visited
• Products viewed
• Time spent on pages
• Click patterns and navigation paths
• Referring website
• Search terms used on our site

Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your shopping experience. See our "Cookies" section below for details.

How We Use Your Information

We use the collected information for the following purposes:

Order Processing & Fulfillment:

• Process and confirm your orders
• Arrange shipping via Post Ex courier service
• Send order confirmation and tracking information via SMS/Email
• Verify Cash on Delivery orders
• Handle returns and exchanges

Customer Service:

• Respond to your inquiries and support requests
• Resolve disputes and troubleshoot problems
• Process refund/exchange requests
• Provide order status updates

Communication:

• Send transactional emails (order confirmations, shipping updates)
• Send SMS notifications for delivery status
• Share important policy updates
• Respond to your questions via WhatsApp or email

Marketing & Promotions (with your consent):

• Send newsletters about new arrivals
• Share promotional offers and discount codes
• Notify you about sales and special deals
• Send personalized product recommendations

You can opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

Website Improvement:

• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Understand customer preferences
• Develop new features and services

Legal Compliance:

• Comply with applicable laws and regulations
• Prevent fraud and unauthorized transactions
• Protect our rights and property
• Enforce our Terms & Conditions

How We Share Your Information

We respect your privacy and do NOT sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners who help us operate our business:

Service Providers:

Post Ex (Courier Service)

• We share your name, phone number, and delivery address to facilitate order delivery
• Post Ex has their own privacy policy governing the use of your information

Payment Processors

• For online payments, transaction details are shared with secure payment gateways
• We do NOT store or have access to your complete credit/debit card information

Shopify (E-commerce Platform)

• Our website is hosted on Shopify, which may collect and process data as per their privacy policy
• Shopify provides secure infrastructure for our online store

Email & SMS Service Providers

• We use third-party services to send order confirmations, shipping updates, and marketing emails
• These providers are contractually bound to protect your information

Legal Requirements:

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Prevention of fraud or illegal activities
• Protection of our rights and safety

Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

Types of Cookies We Use:

Essential Cookies (Required)

• Enable basic website functionality
• Remember items in your shopping cart
• Maintain your session while browsing

Analytics Cookies

• Track website traffic and user behavior
• Help us understand how visitors use our site
• Allow us to improve user experience

Marketing Cookies

• Remember your preferences
• Deliver relevant advertisements
• Track campaign effectiveness

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your shopping experience.

To learn more about cookies and how to manage them, visit: www.allaboutcookies.org

Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

Security Measures:

• SSL (Secure Socket Layer) encryption for data transmission
• Secure servers for data storage
• Regular security audits and updates
• Access controls limiting employee access to personal data
• Secure payment gateways for online transactions

Important Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling the purposes outlined in this policy
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Typical Retention Periods:

• Order information: 5 years (for accounting and legal purposes)
• Customer account data: As long as your account is active
• Marketing data: Until you opt-out or request deletion
• Website analytics: 24-36 months

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal obligations)

Right to Opt-Out

Unsubscribe from marketing communications at any time

Right to Object

Object to processing of your data for specific purposes

Right to Restrict Processing

Request restriction of how we use your data

Right to Data Portability

Request transfer of your data to another service

To Exercise Your Rights:

📧 Email: help@onlinethriftstore.pk
📱 WhatsApp: +923117440444

We will respond to your request within 30 days.

Children's Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal information from children under 18. If we discover that a child has provided us with personal information, we will delete it immediately.

Parents or guardians who believe their child has provided us with information should contact us immediately.

Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

Marketing Communications

Email Marketing:

We may send you promotional emails about:

• New product arrivals
• Special discounts and offers
• Exclusive deals for subscribers
• Seasonal sales

Opt-Out: Click "Unsubscribe" at the bottom of any marketing email

SMS Marketing:

With your consent, we may send promotional SMS messages.

Opt-Out: Reply "STOP" to any promotional SMS or contact us

WhatsApp Updates:

We may send order updates and promotional messages via WhatsApp if you've provided your WhatsApp number.

Note: We will NEVER spam you. You can opt-out at any time.

International Data Transfers

Your information may be transferred to and stored on servers outside Pakistan (such as Shopify's international servers). We ensure that any such transfers comply with applicable data protection laws and that your data remains secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal requirements
• Technology improvements

When we update this policy:

• We will post the updated version on this page
• We will update the "Last Updated" date at the top
• For significant changes, we may notify you via email

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Online Thrift Store (OTS) Pakistan

📧 Email: help@onlinethriftstore.pk
📱 Call/WhatsApp: +923117440444
🌐 Website: www.onlinethriftstore.pk

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services immediately.

Legal Compliance

This Privacy Policy complies with:

• Pakistan's data protection regulations
• E-commerce best practices
• International privacy standards
• Shopify's privacy requirements

Online Thrift Store Pakistan
Your Privacy, Our Responsibility

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